Reference

Terms & Conditions For vion138 Accounts

vion138 Terms & Conditions set the rules for opening an account, using the lobby, moving funds through DANA or QRIS, and requesting account support.

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vion138 Terms & Conditions For vion138 Accounts
HELP WITH TERMS

Three Ways To Resolve Policy Questions

A clear support path helps when a rule affects your account or wallet status. We ask you to start from the account support area and include the registered phone number, the relevant transaction reference, and the section of these Terms & Conditions you are asking about. That gives us enough context to check an access decision, a payment receipt or a requested correction without asking you to repeat the same details. If you are in Denpasar, the same account route applies as it does elsewhere in Indonesia.

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Account access

If phone verification or a device session blocks access, use the account support path and identify the step that stopped you. We check the account record against the submitted phone details before explaining which Terms & Conditions rule applies.

Wallet status

For DANA, OVO, GoPay or QRIS questions, attach the payment receipt or reference shown by your wallet. We compare that record with the account entry and explain whether a correction, status check or further account step is needed.

Policy request

To ask about a clause, send the section title and your registered contact detail through account support. We can clarify the wording, record a request to change personal details, and point you to the current policy text.

ACCOUNT SAFEGUARDS

How We Apply These Rules

Our handling of Terms & Conditions follows the account trail rather than informal promises.

Data handling

We use the details you submit for account access, phone verification, wallet matching and policy support. When you ask about your data, include your registered contact detail so we can connect the request to the correct account record.

Cookies and sessions

Cookies and session records help keep your login connected while you move between account pages and the lobby. Clearing browser data may end the device session, so you may need to complete phone verification again.

Account security

Do not share your password, phone verification code or wallet receipt with another person. If a device is no longer yours, sign out and contact account support so we can check the session against your account details.

Record retention

We retain account, payment and support records for the period needed to administer these Terms & Conditions, check requests and resolve disputes. Ask support about a specific record rather than sending payment details in an open message.

Correcting details

If your phone number or account detail is wrong, request a correction through support before using a different wallet. We may ask for account steps that confirm the request belongs to you and matches the original record.

Policy changes

When we change a clause, we publish the updated wording on the policy page and show the effective date. Continuing to use the account after that date means you should read the revised Terms & Conditions where local law permits.

Terms & Conditions Questions You May Have

The answers below focus on the points that usually matter before an account is opened or a wallet request is sent. They explain how the Terms & Conditions connect to verification, devices, payments, personal data and access in Indonesia. If your situation does not fit one of these answers, send the clause name and account reference through support so we can check the specific record.

The current Terms & Conditions are published on this policy page. Read them before opening an account, especially the clauses on phone verification, wallet matching, device sessions and access. We publish revised wording here with its effective date where local law permits.

You accept the Terms & Conditions when you submit the account form and continue through the account access flow. Before access is completed, we require phone verification. Enter accurate details and keep the registered phone available for later account checks.

Yes, those local wallet rails are listed for supported account requests, subject to the applicable policy and local law. The wallet record should match your account details. Keep the receipt or reference because support may use it to check status.

A new phone or cleared browser can create a new device session and may require another login or phone verification step. This is part of the account security rules. If access stops, contact support with the device path and registered phone detail.

Send the requested correction through the account support path and name the affected detail, such as a phone number. We may ask for verification before changing it. Do not send a wallet password or verification code in your support message.

We may pause or restrict account access when submitted details, phone verification, payment records or device activity need checking. Any decision remains subject to local law. Contact support with your account reference if you need the reason or next account step.

Use account support and identify the exact clause, your question and the registered contact detail. We record policy requests and publish accepted wording on this page. A request does not change the current Terms & Conditions until an updated version is posted.

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